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Provide legal and policy advice for Dispute Resolution Programs, including the BBB AUTO LINE warranty dispute resolution program, and other organizational initiatives.
Maintain BBB AUTO LINE compliance with state and federal regulatory requirements and serve as BBB NP’s primary point of contact for all applicable regulatory compliance matters. Work with the Federal Trade Commission and state regulatory agencies to demonstrate compliance with applicable laws/regulations through periodic operational reviews and in response to requests.
Supervise independent auditing firm in connection with annual compliance audit mandated by federal and state law.
Supervise preparation of state certification applications as needed and serve as point person at BBB NP for application process.
Negotiate and draft contracts related to the BBB AUTO LINE program (with approval), including collaborating with BBB NP staff to develop and maintain manufacturer-specific Program Summaries.
Orchestrate all legal tasks related to BBB AUTO LINE: e.g., supervise outside counsel in litigation involving BBB AUTO LINE; supervise subpoena production and affidavits; and represent the organization in depositions.
Resolve difficult issues with BBB AUTO LINE participating manufacturers and their customers (and, where applicable, manufactures’ or consumers’ counsel).
Monitor legal developments with respect to arbitration law, warranty law and lemon laws nationwide. Maintain public-facing and internal BBB NP lemon law resources accordingly.
Collaborate with BBB NP training teams to develop and deliver training and education to various constituencies (e.g., arbitrators, BBB NP staff, BBB staff, manufacturers, and other businesses providing nationwide DR programs).
Provide advice and support to BBB NP management and staff on dispute resolution rules, procedures, policies, and particular cases. Promote best practices in dispute resolution.
Collaborate with stakeholders to revise and/or develop new policies and rules as needed.
Collaborate with staff and stakeholders in developing new dispute resolution programs.
Provide legal advice and support to other BBB NP Departments as requested, including contract drafting and review.
Law degree required and Bar membership
5-7 years of experience in dispute resolution, regulatory compliance and general corporate matters is desired
Strong attention to detail
Strong analysis and problem-solving skills
Telecommuting is allowed.
About BBB National Programs
BBB National Programs (BBB NP) is the home of independent self-regulatory and dispute resolution programs that include the National Advertising Division, National Advertising Review Board, BBB EU Privacy Shield, BBB AUTO LINE, Children’s Advertising Review Unit, Children’s Food and Beverage Advertising Initiative, Children’s Confection Advertising Initiative, Direct Selling Self-Regulatory Council, Electronic Retailing Self-Regulation Program, Digital Advertising Accountability Program, and the Coalition for Better Advertising Dispute Resolution Program.