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The Attorney will support the Customer Engagement and Privacy department and will focus on Customer Marketing and Retail Operations activities (worldwide) to ensure that L Brands’ retail brands (Victoria’s Secret, PINK, Bath & Body Works, White Barn Candle Company, Henri Bendel, and La Senza) and their parent company comply with laws governing customer-relationship-marketing and retail operations. This Attorney may also support Privacy and Information Security functions.
This Attorney must (1) assess risk, (2) develop relationships with key stakeholders across multiple brands and functions, (3) make strategic and operational decisions, (4) collaborate on and implement compliance solutions, (5) develop assurance plans, (6) handle day-to-day review and advice, in real time, (7) conduct training, and (8) assist with or manage litigation.
The Attorney will:
In the category of Customer Marketing and Engagement:
Work with leads on marketing and/or customer-engagement initiatives or campaigns
Review campaigns, collateral or projects that involve pricing, promotions, contests, sweepstakes, direct marketing, digital/social/mobile media, loyalty programs, and point-of-sale practices
Review and maintain terms & conditions for all customer touch points and services (e.g., websites, social platforms, text messaging sign-up points, gift cards, coupons, and promotional offers)
Review mobile-applications and experiences
Balance customer engagement goals with privacy rights
In the category of Retail Operations:
Ensure regulatory compliance for receipts, policies, notices, and terms & conditions (e.g., payment cards)
Provide regulatory guidance for traditional and in-house payment cards, and stored value cards/codes (e.g., gift/e-gift cards and reward/promotional cards)
Apply laws governing eCommerce and distance selling
Ensure compliance for digital assistive capabilities in accordance with the ADA and Canada's AODA
Administer retail-operational compliance programs, such as “Francization” for compliance with Quebec’s Charter of the French language
Offer supplemental support in the category of Privacyand Information Security—specifically: security, collection, use, disclosure, and cross-border transfer of consumer, associate and job-candidate information
Work with Departmental Director of Compliance and cross-functional leads to design compliance into technologies
Manage outside counsel and/or litigation
Take a long-view approach to identify emerging issues, mitigate risk, and continuously improve processes
Translate legal requirements into business rules that business and technology leads can easily comprehend and implement
Evaluate compliance standards for improvement
Qualifications & Qualities
Understands and uses technology and social media
Takes independent and decisive action in resolution and recommendations
Demonstrates the ability to work well through layers and across business functions
Executes core position responsibilities while also managing indirect resources on comparable work
Builds relationships through trust and credibility
Is quick, practical, confident, and influential
Identifies issues, manages risk, and serves as a subject-matter expert
Handles multiple, competing priorities within compressed timelines
Learns and applies new subject matter
Is ethical, honest, and professional
Experience and Education
Juris Doctor (JD) degree from accredited law school
6 years’ experience in a law firm and/or as in-house counsel
Experience with one or more of the following: compliance with laws governing customer-focused marketing and retail operations
Demonstrated ability to work through retail cross-channel issues
Demonstrated ability to understand cybersecurity technologies
Strong PC skills. Proficient in use of Microsoft Office applications including Word, Excel, PowerPoint and Outlook
Brands that Inspire, Empower and Indulge.
More than stores, more than products, L Brands is a family of brands. Our brands are world-renowned; they are household names — Victoria’s Secret, PINK, Bath & Body Works, La Senza and Henri Bendel. Although we are primarily known for the lingerie, personal care and beauty products and accessories we sell, our power as brands extends much further.
T...ogether and individually, these brands have come to represent an aspirational lifestyle — a way of life. Our brands help customers feel sexy, bold and powerful. They entice customers to pamper and indulge themselves and to add a dash of fantasy and fun to their everyday lives. Our family of the world’s best fashion retail brands invites customers into a whole new world of beauty and style.